"username" Case Sensitive

[TTJJ]

The ‘username’ field appears to be case sensitive. Is there an option to turn this off?

Passwords should be CaSe SeNsItIvE but not usernames. I believe this is a bug. When a user enters a username the OS typically capitalises the first character, leading to user frustration when it doesn’t work.

I can see in the logs that it was rejected due to username/password issue but the problem was the capitalisation of the first letter of the username - not an issue with the username or password itself. How can this be resolved?

This system is going to be used within education so with children we need to be a bit more forgiving when they enter something like a username

I also tried a workaround by using other methods for login such as externalID but these are also case sensitive.

[qq_15802315]

@TTJJ

This system is going to be used within education so with children we need to be a bit more forgiving when they enter something like a username

I also tried a workaround by using other methods for login such as externalID but these are also case sensitive.

使用邮箱+密码的方式呢，邮箱登录不区分大小写

[TTJJ]

We are using it in primary education. Students do not have emails.

Using a case-sensitive username goes against industry standards and causes huge user confusion. Check our logs.

Before we start using the paid for service, can you at least add an option for a non-case-sensitive username or add an additional data field which isn’t case sensitive which can be used for login? There are many ways this could be resolved. You could even add an option to automatically append the email domain of our choosing to logins.

There is no way for us to workaround this issue. I can’t think of any other service that would choose to make login usernames case sensitive and it’s difficult for users because like I said, most OSes auto-capitalise the first letter in a non-password field in a web browser.

The user experience is very poor because of this. Please provide a workaround to improve it.

[TTJJ]

[qq_15802315]

抱歉。在 Authing 里用户名是登录凭证具有唯一性，还不能模糊大小写